Privacy Policy

Last updated: 5 November 2025

1. Introduction

At Offinal, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

Register for an account
Create and manage quotes
Add customer and product information
Configure your company settings
Contact our support team

This may include your name, email address, company name, logo, payment information, and any content you create within the service.

2.2 Automatically Collected Information

When you access our service, we may automatically collect certain information, including:

IP address and device information
Browser type and version
Usage data and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our service
Process your transactions and manage your account
Send you technical notices and support messages
Respond to your comments and questions
Send you marketing communications (with your consent where required)
Monitor and analyze usage patterns and trends
Detect, prevent, and address security issues
Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored on secure servers located in the European Union, ensuring compliance with GDPR regulations.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We do not sell your personal information. We may share your information only in the following circumstances:

With your consent: When you explicitly authorize us to share information
Service providers: With trusted third-party service providers who assist in operating our service
Legal requirements: When required by law or to protect our rights and safety
Business transfers: In connection with a merger, acquisition, or sale of assets

5.1 Third-Party Services We Use

We work with the following third-party service providers:

Google Analytics: For website analytics and usage statistics
Payment Processors (Stripe and others): For processing subscription payments and billing. Payment processors have their own privacy policies and handle payment information securely in compliance with PCI-DSS standards. We do not store complete credit card information on our servers.
Cloud Hosting Providers: For secure data storage and service infrastructure within the EU

Each of these service providers is carefully selected and contractually obligated to protect your data in accordance with GDPR requirements.

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a structured format
Right to object: Object to processing of your data
Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and provide our services. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

7.1 Essential Cookies

These cookies are necessary for the service to function and cannot be disabled:

Authentication and session management
Security and fraud prevention
Language preference (NEXT_LOCALE)
User settings and preferences

7.2 Analytics Cookies

We use Google Analytics to understand how visitors use our service and improve user experience. Google Analytics collects information about your device, browser, and usage patterns. This data is processed in accordance with Google's privacy policy.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our service. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block cookies from specific sites
Block all cookies
Delete cookies when you close your browser

8. Data Retention

We retain your personal information for as long as necessary to provide our service and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your data, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. International Data Transfers

Your data is primarily stored and processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Data Protection Officer: [email protected]